Frequently Asked Questions
How long will it take to receive my photos after the shoot?
We will compile our images and send you a link via email to download and review the low-resolution proofs within 24 hours of receiving the final payment for the shoot. Once you give us the go ahead (and optionally choose # of images specified in your package for professional edits), we will send you a link to download the full-resolution images. The turnaround time is typically 1-2 days, depending on the number of photos there are to edit.
Is there a money back guarantee?
Yes! We are sure you will love your photos. However, once we send you the proofs, if you are not 100% satisfied you may elect to have one additional shoot free of charge, or be refunded (minus the booking deposit). However, once you give us the go ahead to send you the final full-resolution images, you may no longer be refunded or have a free shoot re-do.
What happens if I am late?
We understand that unavoidable event may sometimes occur. If you are up to 1 hour late, we will continue the shoot within the constraints of the before agreed upon time block. However, if you are more than an hour late, you'll need to reschedule the shoot, including paying an additional booking deposit.
Can I cancel and reschedule my shoot?
You may cancel and reschedule your shoot up to two times, granted you give us 48 hours written notice from the time of the shoot. However, if the notice is less than 48 hours or you've cancelled more than twice, you will need to pay an additional booking deposit to reschedule.
Is the booking deposit refundable?
The booking deposit is a non-refundable payment for blocking out time for your shoot, exclusively locking in our agreed upon date and time. However, the booking deposit can be refunded if for some unforeseen reason Dual Envy is unable to shoot at our agreed time/date and you elect not to reschedule.
What is a professional photo edit?
By using tools such as Adobe Photoshop or Lightroom, we can further enhance your photographs by optimizing the exposure, contrast, color saturation, etc., in order to accentuate the mood of the image. We can also perform more surgical tasks such as removing facial scars or other blemishes. Professional photo edits are an additional service we can perform on any of your photos, however, each photography package we offer includes a number of included professional photo edits as part of the plan.